Asking for Google reviews is a simple but powerful way to gather feedback from customers that can help establish your company’s online reputation.
More specifically, Google Reviews helps:
- Improve credibility with potential customers
- Build trust in existing customers
- Give feedback you can use to improve your products and/or services
- Improve local SEO locations
How to ask for a Google Review: 5 TIP
It is acceptable – and is encouraged – to ask your customers for Google reviews.
Let’s explore five tips to keep in mind when we ask for a Google review.
Ask at the right time
Requesting reviews at the right time can affect the quality of the feedback you receive.
Here are some things to consider with regard to timing:
- Is the customer in a mail purchase or post-service phase? Ideally, ask for a review shortly after the customer has interacted with you. This ensures that the experience is fresh in their minds and that they can remember specific details to be included in their feedback.
- What is the Customer’s current mood? This is mostly true for face to face or phone interactions. If a customer is in a bad mood or has had a subpar experience, tackle their concerns before asking for a review.
- Has the customer already given praise? If a customer has recently sent a compliment thanks to you for your service or shown satisfaction in another way, ask for a review. They have proven that they are already thinking a lot about your business.
Make it easy
Makes the review process easily and practically can translate into more reviews from customers.
Google makes it easy to ask for Google reviews by providing a divisible link that will take customers directly to a screen where they can leave you a review.
Just google your business while you are logged in to the corresponding account and click “Ask for reviews”The button.
A screen emerges that contains your review link.
Share this link with your customers to streamline the process.
You can take this a step further and create a QR code that customers can easily scan to land on your review page.
There are many free tools to be used for this. As QR coding generator.
Do it in person
Personalization of your notification requests can make them seem more real, which increases the odds of customers to act on them.
Here are some ways you can add a personal touch when you ask for reviews:
- Use the customer’s name. Starting your request with the customer’s name can get their attention immediately. It feels more like a direct conversation. And that doesn’t make them feel like another number.
- Mention specific interactions. If possible, mention details of the customer’s purchase or service. For example, “We hope you enjoyed the blueberry cheese cake you ordered last Tuesday!” Details like these show the customer that you value their individual experience.
- Recognizing loyalty. For repeated customers, you must mention that you recognize and appreciate their continued business. “Thank you for choosing us again! We would love to hear about your recent experience. “
The goal of making the request personal is not just to get a review. It’s also about making the customer feel appreciated and appreciated.
This can lead to long -term customer relationships.
Ask specific questions
Guide clients against meaningful feedback by getting them focused questions.
For example:
- What did you enjoy most about your visit?
- How would you describe our atmosphere in our [Business Type]?
- What made you decide to choose our [Product / Service]?
- Did you find that our location and accessibility were convenient?
- How did you hear about us?
The clearer your request, the better your review probably.
Encourage real feedback
Invite honest opinions. This approach follows Google’s guidelines and can make customers feel more comfortable sharing.
Avoid practice such as:
- Asking the same customer for multiple reviews from different accounts
- Offers payment or other incentives in exchange for reviews
- Deterrent negative reviews
- Specifically asks for positive reviews
For example, this text message that explicitly asks for a five -star review is not in accordance with Google’s recommendations.
8 Examples of how to request a Google review
Via E -Mail
Asking for reviews via personalized E emails gives customers time to think about their experiences and leave reviews when it is convenient for them.
Here are two templates that show how to ask for Google reviews via E -Mail -and notice that they both include the link Review.
Example # 1
Hello [Customer Name]!
This is [Your Name] from [Company Name]. Just wanted to say thank you for your business and that we hope you enjoyed our [Product / Service]! We really value every single customer we have. You keep us going!
Would you be interested in sharing your experience with us online? We would love to get your feedback and let others know what to expect.
Simply click the following link to be taken to a review screen: [Google Review Link]
If you have time we would love if you could name details like:
- What you enjoyed by our [Product / Service]
- How your interaction with [Employee] was
- What you put the most appreciate
Thanks for your time, [Customer Name]!
Warm greeting
And [Your Name]
Example # 2
Hello [Customer Name]At
You’ve been our customer for a while and we would very much like to know what you think about our [Product / Service]. Would you be open to share your feedback with us?
In that case, simply click the following link and leave us a review: [Google Review Link]
Thanks so much [Customer Name]!
Warm greeting
And [Your Name]
Via text
Text messages work well for service -based companies, especially just after a transaction or agreement.
Here are two examples of how to ask for a review of Google via Short Message Service (SMS).
Example # 1
[Customer Name]Thanks for the purchase from [Company Name]. Wanna leave us a review on Google? Tap here: [Google Review Link]. Text stop to opt out of it.
Example # 2
[Company Name] is dependent on customers like you, [Customer Name]! Share your experience by tapping here: [Google Review Link]. Text stop to opt out of it.
On social media
If you have interacted with someone via direct messages, it is natural to continue the conversation by asking for a review.
Just be sure to ask these customers directly instead of requesting feedback through public submissions – they can attract trolling.
Here are two examples of how to ask for reviews on social media.
Example # 1
[Name]At
Just wanted to say thank you for the amazing video you shared from our [Business Type].
Would you be open to leave us a quick review? In that case, simply click the following link: [Google Review Link]
We know your time is valuable, so thank you!
Example # 2
[Name]At
Have rolled through [Social Media Platform]? So have we. And we found you!
We just wanted to say thank you for your business and we hope you enjoyed our [Product / Service]. Do you have that in your heart to leave us a review on Google?
In that case, simply click this link: [Google Review Link]
Thanks!
Personally
Face -to -face requests are powerful because you can ask right after a customer has a positive experience. Show a QR code to make it quick and easy.
Here are some examples of how to ask customers for Google reviews in person with a QR code.
Example # 1
We are so glad you enjoyed your visit today!
If you have a moment we will appreciate it if you could leave us a quick Google review. It helps other customers learn about us.
You can scan this QR code for easy to leave one.
Thank you so much for your support!
Example # 2
It’s wonderful to hear that you had an amazing experience with us!
If you would be willing to share your thoughts in a Google review, that would mean a lot to us. And it helps others find our business. You can scan this QR code above.
Thanks!
What to do after asking for a review
Follow -up if necessary
Polite reminders can lead to more reviews.
Remember that it is perfectly fine to follow up once or twice. More than it might seem spammy.
Here is an example of follow-up message you can send via email:
Hello [Customer Name]At
We hope you are doing well! We recently reached to see if you would be willing to write a Google review that shares your experience with [Business Name]But our message could have slid through the cracks.
Your feedback is valuable to us as it helps us improve and serve customers like you better. If you have a moment we will really appreciate hearing your thoughts.
Here is a link where you can leave your feedback: [Google Review Link]
Thank you for choosing [Business Name]. Have a wonderful day!
Warm greeting
[Your Name]
Show appreciation of feedback
Thank you customers for taking the time to leave a review. Because any kind of feedback can eventually benefit your business.
Positive reviews help increase your reputation as well as your local locations. Negative reviews provide an opportunity for growth
To answer them shows that you are obliged to tackle concerns. And it can reassure potential customers that you are dedicated to expertise.
In both cases, timely and real answers are key.
Use Semrush’s review management tool to streamline review management on Google and other platforms.
Once you have configured the tool, go to ”Reviews“The tab to see your overall rating, total number of reviews and more.
Scroll down to read your reviews.
To respond to your Google Reviews directly on the platform, simply type your answer or click “Generate draft”The button to get the tool to create one for you.
Click “Answer“To send your answer.
And use “Review analyzes“The tab to create reports that allow you to see how your reviews are stacked up to your competitors’ reviews.
Improve your online reputation
Regularly asking for and responding to Google reviews is crucial to maintaining a strong online reputation.
With Semrush Local you can:
- Manage reviews effectively
- Distributes lists to multiple folders
- Optimize your Google business profile
Get started with Semrush Local today.